RETURNS & REFUNDS
We want you to love what you order. If you don't, here is how returns work. This page covers customers in the UK.
YOUR 14 DAYS
You can change your mind and cancel your order for any reason within 14 days of receiving it. Tell us within that time, then send the items back to us within a further 14 days.
HOW TO START A RETURN
- Enter your order reference and the email you ordered with, choose the items and a reason.
- We review it and email you within 2 working days with the return address and next steps.
- Pack the items securely and post them with a tracked service. Keep your proof of postage.
CONDITION OF ITEMS
Items must be unworn, unwashed and in their original condition, with all labels attached. We can refuse a refund or deduct for loss in value if items come back worn, washed or damaged through handling beyond what is needed to check them.
RETURN POSTAGE
If you change your mind, you pay the cost of posting the items back to us. If an item is faulty or not as described, we pay the return postage (see below).
REFUNDS
We refund you within 14 days of receiving your return, or of you giving us proof that you sent it, whichever is earlier. Refunds go to the original payment method. If you cancel your whole order, we also refund the standard delivery charge you paid.
FAULTY OR INCORRECT ITEMS
If something arrives faulty, damaged or not as described, report it online as soon as you can and choose "Faulty or wrong item". We may ask you for photos. Under the Consumer Rights Act 2015 you are entitled to a repair, replacement or refund, and we cover the return postage. This does not affect your statutory rights.
CANCELLING BEFORE IT SHIPS
Heimdall is a pre-order. You can cancel before your order ships on the return page with your reference, and we will refund you in full.
EXCHANGES
For a different size, start a return and choose "Doesn't fit", then place a new order. Stock is limited, so we confirm availability before arranging an exchange.
QUESTIONS
Questions? Email aesircuration@gmail.com. See also our Terms & Conditions.